Shipping Policy

Shipping Policy

Thanks for shopping with Sudsly! Here's how shipping works, so you know what to expect.

Where we ship from
Our products are sent directly from our partner suppliers and warehouses, some of which are overseas. Because of this, your order may arrive in separate parcels, and they may not arrive on the same day.

Order processing and dispatch
Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You'll get an email with your tracking number as soon as your order ships.

Delivery times
Once dispatched, orders usually arrive within 7–15 business days. Delivery times are estimates, not guarantees, and can vary depending on your location, the carrier, and customs processing. Peak periods, such as public holidays and sale events, may cause delays.

Shipping costs
[Choose one: "Shipping is free on all orders." / "Shipping is free on orders over $X. Otherwise the cost is calculated at checkout."] Any shipping charge is shown at checkout before you pay.

Tracking your order
When your order ships, we'll email you a tracking number. Tracking can take 2–5 days to show updates after dispatch, especially for international parcels. You can follow your parcel with the link in your email or at [17track.net / your tracking page].

Where we deliver
We currently ship to [list countries, e.g. New Zealand]. We can't deliver to PO boxes [delete if not true]. If we don't ship to your area, you'll see this at checkout.

Customs, taxes and duties
[Choose one: "Prices include GST/taxes where applicable." / "Your order may be subject to import taxes or duties, which you're responsible for."] Check with us if you're unsure.

Address accuracy
Please check your delivery address carefully before placing your order. We can't be responsible for parcels sent to an incorrect address provided at checkout. If you spot a mistake, contact us as soon as possible, and we'll try to update it before dispatch.

Changes or cancellations
Contact us as soon as you can if you need to change or cancel an order. We can only do this if it hasn't been dispatched yet.

Delayed, lost or damaged parcels
If your order hasn't arrived after [20] business days from dispatch, is marked delivered but you can't find it, or arrives damaged, email us at zeyadbatis@gmail.com with your order number (and photos if damaged). We'll investigate with the carrier and work out a fix, such as a replacement or refund. Nothing in this policy limits your rights under New Zealand's Consumer Guarantees Act [or your local consumer law].

Contact us
Questions about shipping? Email zeyadbatis@gmail.com. We aim to reply within [1–2 business days].